Client Portal Read Receipts

We received a feature request from a user regarding the ability to enable read receipts/message status indicators in customer communications in the Client Portal.

The user would like to know whether a message sent to a customer has been delivered, opened, or read. They also suggested making this a two-way feature, allowing customers to see when their messages have been opened or read by the sales representative.

They believe this would improve communication flow, reduce unnecessary follow-ups, and save time for both parties.